It’s not something you think about that way, but holidays play a significant part in customer service.
For instance, take Christmas. I am a Christmas fan as does my roommate who celebrates Chanukah. For me, it would seem unusual — and perhaps somewhat frustrating when someone scheduled a phone call or meet-up with me during Christmas. For my roommate, it’s an additional working day for him. While he knows this is a global holiday the expectation is that businesses will be there should he require assistance from their customer service team.
Although your company isn’t required to host an office party to celebrate every December global holidays taking place around the globe, however, it is essential to know the holidays your customers are celebrating. This way you can tailor your sales, marketing, and customer service plans around these dates and provide an improved customer experience throughout the holiday season. This is an excellent opportunity to boost the customer’s satisfaction also, as the holidays can be stressful for some, and the less stress you can eliminate and make them feel more relaxed, the better off you’ll feel.
Do you want to make sure that you have your calendar for work on the current date? Find out more about the various holidays of company closures celebrated all over the world.
- New Year’s Day – Jan. 1
New Year’s Day marks the beginning of the year, and for a lot of people, this means the beginning of a new resolution for the year. If you’re employed in customer service, you should be ready for customers to appear slightly more ambitious as they’ve been rejuvenated by the time off.
- Christmas Day – Dec. 25 in the U.S.
It is important to keep in mind that Christmas isn’t only celebrated on the 25th of December. A lot of countries celebrate Christmas on various days during December and January. Additionally, certain countries may allow employees to take leave, while others do not.
For the customer service team, Christmas — as well as the holiday season all around is the time that representatives for customer service must perform at their best. Customers are purchasing last-minute gifts or planning to celebrate while many of them are working around the clock to get things completed on time.
It can be very stress-inducing for some customers and can cause more stress in the experience for customers. As a representative for service, you must be open and understand that the customer’s anger isn’t directed toward you. They’re simply trying to create the most enjoyable holiday for their family, friends, and themselves.
- Eid-al-Fitr – May 2-3
Eid-al-Fitr is an important Muslim holiday that marks the end of Ramadan. In some countries, it’s not considered a public holiday, it’s still a day that a lot of Muslims would like to take to be off. In the U.S., Eid-al-Fitr is not a holiday that is a national one However, employers are required to provide “reasonable accommodations” for a holy day if an employee asks for that it is observed or if at least 15 employees are employed at the company Pixel 2 XL used.
- Rosh Hoshana – Sept. 25-27
Rosh Hoshana is the Jewish New Year. Like Yom Kippur, it’s not an official celebration within the U.S., but it is a time when Jewish people can take a day free from work.
- Yom Kippur – Oct. 4-5
Yom Kippur is a significant Jewish holiday, which is typically observed with prayer and fasting. In accordance with Jewish laws, Jewish people are required not to work on this holiday. However, in nations like those in the U.S., Yom Kippur isn’t considered a national holiday, and employers aren’t required to provide the holiday time to employees. However, it’s normal for Jewish people to ask for time off to commemorate Yom Kippur.
- Bodhi Day – Dec. 8
Bodhi Day is an important Buddhist holiday during which Siddhartha Gautama, also known as Buddha achieved spiritual awakening. For Buddhists, this is an occasion for contemplation, meditation, and prayer to mark the Buddha’s accomplishment.
To assist customers with this Your service department should provide text-based channels such as mail or live chat where customers can chat at their own pace and do not have to talk to the service representative.
The majority of countries will be celebrating the day on which they declared their independence. This is a celebrated celebration for the U.S., but there are a variety of celebrations for independence day across the globe. If you’re in the field of customer service, it’s crucial to be able to relate to clients and understand that customers will be equally enthusiastic about their country’s independence day just as you are about your own.
- Labor Day – Sept. 5
Labor Day, or May Day in the way that some refer to it, is a day that recognizes the contribution of laborers to a nation. Because service employees are classified as laborers, the majority will take the day off of work.
- Dr. Martin Luther King Jr. Day – Jan 17
Martin Luther King Jr. Day celebrates the life and birthday of Martin Luther King Jr. This is a time of slowing for customer service teams because U.S. citizens are given the day off on Monday. The Tuesday following however, tends to be busier for customer service teams because workers return to work following the long weekend.
- Boxing Day – Dec. 26
Boxing Day originated in the United Kingdom but is still observed by other former British colonies such as Canada. Boxing Day is celebrated on the day following Christmas which also happens to be an occasion when people typically return unwanted or unopened presents. In 2018 The National Retail Federation estimated that more than 95 billion dollars worth of Christmas gifts were returned before January.
If you are in the field of customer service — particularly in the retail industryyou can expect more inquiries regarding your company’s refund and return policies this time of year.
- President’s Day – Feb. 21
President’s Day is a U.S. holiday to celebrate George Washington’s birthday along with all the presidents who have been elected to the U.S. While the majority of U.S. citizens get the holiday off, it’s normal that contact centers and customer service departments to be on duty during this holiday.
- Veteran’s Day/Remembrance Day – Nov. 11
Within the United States, Veteran’s Day is a day to honor all the individuals who have been part of the United States Armed Forces. For Canada in Canada and U.K., Remembrance Day commemorates the conclusion of World War I. Although there’s not much to support teams prepare for during this holiday, it’s still important to express gratitude to veterans and military families for their sacrifices — it’s an appropriate gesture regardless of whether it’s Veteran’s Day or Remembrance Day.
- Memorial Day – May 30
Memorial Day is a U.S. holiday to honor those who died during their service as part of the U.S. military. The day of Memorial Day, you must remember that some customers may have family members or family members who passed away during their service in the military, and Memorial Day is an important day to remember their lives.
- Thanksgiving – Nov. 24
In both the United States and Canada celebrate Thanksgiving in both countries. The U.S., Thanksgiving is celebrated during the 4th Thursday in November. However, in Canada it’s celebrated at the end of the second week in October. The year 2022 will be the one in which Canada can celebrate its Thanksgiving holiday on October 10.
- Victoria Day – May 23
Victoria Day is a Canadian celebration of the birthday of queen Victoria. This holiday marks the start of the Canadian summer season, as it is traditionally celebrated on the last Monday prior to May 25.
- Benito Juarez Day – Mar. 21
Benito Juarez Day is a Mexican celebration of the achievements of former president Benito Juarez. Juarez is well-known for his struggle against French occupation of Mexico during his presidency and also for his important achievements to Mexican Constitution.
- Holy Week – Apr. 10-16
Holy Week is celebrated around the globe however it is particularly significant to LATAM countries. Many offices close to observe holy days such as Maundy Thursday as well as Good Friday, and then return to work on Easter Sunday.
In the event that you’re taking part in Holy Week, or have customers or partners in regions that celebrate Holy Week it, you can employ strategies for inbound service to establish a brand presence without overburdening your customers. For instance, if your business hours change over the weekend You can change the chatbot’s greeting in order to inform customers.
- Cinco De Mayo – May 5
Not to be confused with the day of independence, Cinco De Mayo celebrates Mexico’s victory over French Empire during the Battle of Puebla. To commemorate the victory school is closed, and most businesses close on the day too.
- Tiradentes Day – Apr. 21
Tiradentes Day is Tiradentes Day is a Brazilian celebration of the martyrdom of revolutionary Joaquim José da Silva Xavier who laid down his life in support of Brazil’s independence in 1792. His funeral is marked by closing schools and businesses in honor of his martyrdom for Brazil.
- Carnival – Feb. 25 – Mar. 5
Although Carnival can be celebrated across handful of South American countries, in Brazil it’s a federally-mandated holiday. A majority of Brazilians have a week off to celebrate the holiday with celebrations.
If you have an in-house Customer Success Team it is a fantastic chance to provide an active customer-service. If your customers have been away for an entire week, you may be able to send them an “welcome back” email to engage them in your business.
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- Whit Monday – June 6
Whit Monday is an important Christian holiday celebrated across many European countries. The holiday is celebrated following Pentecost and the specific date changes each year. Many nations which observe Whit Monday celebrate it by shutting down businesses and schools which means it’s an unproductive day for customer service departments.
- Ascension Day – May 26
Ascension Day is a Christian holiday observed in a variety of countries across Europe. That is the case for Austria, Belgium, Denmark, Finland, France, Sweden and Germany.
- All Saints Day – Nov.1
The majority of European nations have recognized All Saints Day as a public holiday. This day is when Christians offer prayers for their family members and loved ones who have passed away.
Like Memorial Day, customer service teams need to be aware of this holiday when in contact in conjunction with European customers. The majority of them will be taking the day off and some could be more susceptible to friction points as they’re dealing in the past with the memory of loved ones who have passed away.
- Good Friday – Apr. 15
While we did talk a bit on Good Friday when we discussed Holy Week, it’s a highly-popular Christian celebration in Europe too. It is celebrated on the Friday prior to Easter, and many businesses are closed to allow their employees to spend time with their families and friends.
If you’re closing your doors for Good Friday, you need to let your customers know how they can get in touch with your support staff if they require assistance during this long holiday. In the case of holy days, don’t think that your entire customer is celebrating the holiday, even though the majority of people in your company do. There are a good chance that some customers and employees don’t adhere to the same beliefs in religion and consequently, they aren’t expecting your employees to be present regardless of whether you view it as the holiday of the year.
- Bastille Day – Jul. 14
Bastille Day or Fete Nationale is an important French celebration that marks the start of the French Revolution. Celebrations take place throughout France and many businesses are closed on the day.
- Diwali – Oct. 24
Diwali is known as the Indian festival of light. It is usually held over five days and is marked by celebrations, parades, and a prayer. While it’s extremely well-known in India but it’s also celebrated elsewhere such as Singapore, Fiji, and Myanmar where it’s considered a public holiday which means that schools and businesses are shut down.
- Chinese New Year – Feb. 1
Chinese New Year is the time to start the new year according to the Chinese calendar. Although this celebration began in China people from all over the world are celebrating the holiday. If your clients celebrate Chinese New Year make sure you send them a “Happy New Year” around Valentine’s Day.
- Qingming Festival – Apr. 5
It is the Qingming Festival, also known as “Tomb Sweeping Day,” is a festival that’s celebrated in China along with the majority of its neighboring countries including Taiwan, Singapore, Indonesia, and Thailand. The day of this celebration is where people pay tribute to the loved ones they’ve lost through cleaning and “tomb sweeping” their gravesites. Like what we’ve talked about on Memorial Day and All Saints Day it is a day to celebrate where your team of service professionals should be aware of challenging experiences some of your customers may recall.
- Dragon Boat Festival – Jun. 3
Dragon Boat Festival Dragon Boat Festival is held on the fifth day of the fifth month on the Chinese calendar. This three-day event celebrates those who lived the story of Qu Yuan. He was a renowned Chinese scholar who lived in the 3rd century B.C.E. Although the origins of this festival are in China but many of the countries around such as Japan, South Korea, Vietnam, Singapore, and Malaysia also observe it.
- Mid-Autumn Festival – Sept. 10
In addition to Chinese New Year, In addition, it’s also the Mid-Autumn Festival is considered the largest celebration in China. It is celebrated in the 8th lunar month in the Chinese calendar, when the moon is at its maximum. Other countries in the vicinity, such as Japan, Vietnam, and Korea are also celebrating this festival too, however they have different traditions based on the city or country that you go to.
- Golden Week – Apr. 29 – May 5
Golden Week in Japan celebrates four distinct Japanese holidays during one week. Also, there’s a Golden Week in China, which takes place in the period between Oct.1 through October. 7.
If you’re helping customers celebrating the holiday seasons, make sure you define clear expectations of communications during this period. Many may prefer to carry their business as usual while others might want to take some time off and take a break from the customer service issue.
- Seollal Holiday – Feb. 1
Seollal Holiday marks the first day of the year on the Korean calendar. Celebrations last typically for three days. The majority of South Koreans get New Year’s Day off from work.
It doesn’t matter whether you’re an international company or not. This source is useful to any business with a growing client base. In the end, you don’t know who is going to be contacting your company and what needs they’ll need as time passes. Be aware that this isn’t a complete list. Researching and recognizing the holidays your customers observe will allow you to understand the people you want to reach out to and what customs and traditions they cherish most.
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